Free shipping
Fast delivery directly to your home
Secure payment
Your data is always protected with us
Easy exchange
Easy returns and exchanges
Quick customer service
Our team will be happy to assist you quickly: info@norelle-modehaus.com
VISION
Our vision is to create a brand that sets new standards for modern women's fashion, uniting elegance, comfort, and timeless style in every collection. We want every dress from Norelle Modehaus to be a symbol of quality, style, and self-confidence that women can rely on at all times.
What our customers say
Real reviews from Swiss customers
"These dresses are simply beautiful! The quality is excellent and the cut fits perfectly. I've already received several compliments."
"I am thrilled with the elegance and comfort of these evening dresses. Perfect for special occasions. The delivery was also very fast!"
"Absolutely recommendable! The floral designs are timelessly beautiful and the fabrics feel luxurious. My new favorite dress!"
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Frequently Asked Questions
You can contact us at any time:
Email: info@norelle-modehaus.com
Phone: +31 610 487 152
We are happy to help you with size selection, questions about orders, product information, or general support.
No. We currently only ship within Switzerland. This enables us to offer faster delivery times, transparent costs and an optimized shopping experience for our Swiss customers.
Orders are processed within 1–2 business days, and delivery typically takes 2–5 business days, depending on location. Delivery times may vary depending on courier workload or seasonality.
Yes, shipping is free for all orders, regardless of their value. We do not charge any additional shipping fees.
Yes. All payments are handled by secure and encrypted payment providers. Norelle Modehaus does not store full credit card information on its servers.
After your order has been shipped, you will receive an email with a tracking link. You can check the location of your package and the estimated delivery time at any time.
If your order has not yet been processed, we can try to change the size, model, or delivery address. Please contact us as soon as possible at info@norelle-modehaus.com or at +31 610 487 152.
Once the order has been shipped, changes or cancellations are no longer possible.
We offer a 30-day return period, calculated from the receipt of your order. Garments must be returned in unused, unwashed, undamaged condition and with the original tags. Detailed conditions can be found in our Return and Refund Policy.
The customer bears the cost of return shipping, unless the return is due to a product defect or a shipping error on our part.
Refunds will be processed within 10 business days of receiving and inspecting the returned jacket. The refund will be issued to the same payment method used for the original purchase.
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Include photos and your order number so we can quickly resolve the issue.
We do not offer direct exchanges. If you require a different size or model, please return the original product and place a new order.
We accept a wide range of secure online payment methods, including TWINT, Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal, and Shop Pay. All payments are processed in CHF.
Modern style. Timeless elegance.
Norelle Fashion House combines elegant designs with modern comfort. Our clothes are designed for women who value style, quality, and a confident appearance for every occasion.
