Shipping Policy
At Norelle Modehaus, we want your shopping experience to be simple, transparent, and reliable from start to finish. Every order is handled with the utmost care, and our goal is to deliver your new women's clothing safely and on time. This shipping policy explains how we process, prepare, and deliver orders within Switzerland, as this is currently our only delivery area.
Shipping Availability
Currently, we only deliver within Switzerland. All orders placed through our website will only be shipped to addresses within Switzerland. By focusing on a single market, we can offer faster deliveries, consistently high service, and a shopping experience optimally tailored to our customers in Switzerland.
Order Processing Time
Once your order has been placed, our team will begin preparing your package.
Standard processing time is 1–2 business days. This includes order confirmation, quality control, packaging, and preparing your clothes for shipment. If an order is placed on a weekend or public holiday, processing will begin on the next business day.
Processing time does not include delivery time.
Delivery Time
After processing, the estimated delivery time within Switzerland is 3–7 business days, depending on the delivery location and the shipping service provider. Most customers receive their packages sooner, but delivery to more remote areas may take a little longer.
During periods of high order volume, slight delays may occur. However, we work closely with our shipping partners to ensure your order is delivered as quickly as possible.
Shipping Costs
We offer free shipping on all orders, regardless of the order value. No additional shipping costs will be incurred during the checkout process. The price you see in the shopping cart is the final amount you will pay.
Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information. You can check the status of your package and the estimated delivery date at any time.
If tracking information is not immediately visible, please be patient, as the shipping service provider may need time to register and scan the package.
Delivery Issues or Delays
If your shipment is delayed, lost, or misdelivered, please contact us as soon as possible at info@norelle-modehaus.com or by phone at +31 610 487 152.
We will contact the shipping service provider to resolve the issue and ensure you receive your order safely. Your satisfaction is very important to us, and we will guide you through the entire process.
Accuracy of Delivery Address
To avoid delivery problems, please ensure that your delivery address is complete and correct at the time of order. Norelle Modehaus is not responsible for delays or lost shipments caused by incorrect or incomplete address details.
Questions or Support
If you have any questions about shipping, delivery time, or an existing order, please do not hesitate to contact us. We are always happy to help.