Privacy Policy

At Norelle Modehaus, we value your privacy and take all necessary measures to protect your personal data. This Privacy Policy explains how we collect, use, secure, and manage your information when you visit our website or purchase our women's clothing. As a company serving customers in Switzerland and operating in compliance with applicable EU regulations, we adhere to the General Data Protection Regulation (GDPR) and ensure transparency, fairness, and the protection of your rights.

Information We Collect

We collect personal data in various ways to provide you with a secure and smooth shopping experience. This may include your name, email address, phone number, and shipping address, which you provide when placing an order. We also collect order details such as the purchased item, order number, and chosen payment method.

Billing information is securely processed by our payment partners. Additionally, we may collect messages you send to our support team via email or phone, as well as technical data such as IP address, browser type, device data, and pages visited. Our website also uses cookie data to improve its functionality and performance. If you subscribe to our newsletter, we also store your optional marketing preferences.

We only collect information necessary to process your order, communicate with you, and improve our services.

How We Use Your Information

We use your personal data to provide you with a reliable, efficient, and customer-oriented shopping experience. Your information may be used to process and deliver your order, send purchase confirmations and shipping updates, provide customer support, and answer inquiries.

Furthermore, we use your data to process returns, exchanges, and refunds, verify transactions, and prevent fraud. This information also helps us to improve the layout, usability, and performance of our website, personalize content and product recommendations, and fulfill legal obligations within the EU, such as tax and accounting regulations.

We do not use your data for purposes other than those described in this Privacy Policy.

Legal Basis for Processing

In accordance with the GDPR, we process your personal data based on contractual performance, particularly for processing and delivering your order. Additionally, we process data to fulfill legal obligations such as VAT, tax, accounting, and retention requirements.

In certain cases, we rely on our legitimate interest, for example, to improve our services, prevent fraud, and provide customer support. For marketing communications or optional cookies, we obtain your explicit consent.

We ensure that processing is always fair, necessary, and in line with your rights.

Marketing Communications

If you sign up for updates, we may send you information about new clothing collections, promotions, discounts, or offers in Switzerland. You can unsubscribe from the newsletter at any time using the link in the message or by contacting us. We never send marketing content without your consent.

Sharing Your Data

We do not sell or exchange your personal data. We only share it with trusted service providers who assist us in processing orders or operating our website. This includes payment providers for secure transaction processing, shipping providers who deliver your order within Switzerland, hosting, security, and IT service providers, as well as analytics partners who help us better understand website performance.

All external partners are obligated to comply with the GDPR and protect your information appropriately.

Data Transfer Outside the EEA

Some of our service providers may store or process data outside the European Economic Area (EEA). In such cases, we ensure the protection of your data through appropriate measures, including adequacy decisions, Standard Contractual Clauses (SCC) approved by the European Commission, and additional security measures in accordance with the GDPR.

We ensure that your data remains secure regardless of the processing location.

Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal data. This includes encryption of data transfer using SSL technology, secure payment processing by certified payment providers, restricted access to customer data, regular monitoring of our systems and security controls, as well as data backups and protection against unauthorized access.

We store your data only as long as necessary for the purposes described in this policy or to comply with legal obligations.

Data Retention Period

Order information is retained for a period of 5 to 10 years in accordance with tax and accounting regulations. Inactive customer accounts may be deleted after 24 months without activity. Email communications are stored for customer service purposes and then deleted when no longer needed.

Marketing data is stored until you unsubscribe or withdraw your consent. Technical and analytical data is stored only as long as necessary to improve the website.

After the respective retention period, the data is securely deleted.

Customer Accounts

If you create an account on our website, we store your login details, order history, saved addresses, settings, and preferences. You can request the deletion of your account at any time.

Cookies and Tracking Technologies

Our website uses necessary and optional cookies. Cookies help to save products in the shopping cart, remember your preferences, improve website loading speed, and analyze user behavior to optimize navigation.

You can manage or disable cookies in your browser settings. Optional cookies are only activated with your consent.

Automated Decision-Making

We do not use automated decision-making or profiling that could have legal effects or significantly affect your rights. Product recommendations are solely for improving your shopping experience and do not involve automated decisions with implications for your rights.

Your Rights under GDPR

As a customer in Switzerland, you have the right to access your personal data, to rectify inaccurate or incomplete information, to erase your data, and to restrict or object to processing in certain situations.

You also have the right to receive a copy of your data, to withdraw your consent at any time, and to lodge a complaint with a competent supervisory authority.

To exercise any of these rights, please contact us at info@norelle-modehaus.com.

Children's Privacy Protection

Our website and products are intended for adults. We do not knowingly collect data from individuals under the age of 18. If a parent or guardian believes that such data has been submitted, please contact us so that we can remove it.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or new legal requirements. The updated version will always be published on this page.

Contact Information

If you have any questions about this Privacy Policy or the processing of your data, you can contact us:

Email: info@norelle-modehaus.com
Phone: +31 610 487 152
Company address: Wakerdijk 10, 1446BR, Purmerend, North-Holland, Netherlands