Terms and Conditions
Introduction
Welcome to Norelle Modehaus. These General Terms and Conditions govern the use of our website, browsing our products, placing orders, and communicating with our customer service. Our goal is to provide all customers in Switzerland with a clear, secure, and trustworthy shopping experience. By using our website or purchasing a product, you confirm that you have read and agree to these terms. If you do not agree with any part of these terms, please stop using the website. We attach great importance to transparency and fairness, and the following provisions serve to protect both our customers and our company.
Section 1: Company Information
Norelle Modehaus is operated by AB Global Commerce, a company registered in the Netherlands. All products offered on our website — particularly women's clothing — are managed, sold, and supported under the legal identity specified below. We place great importance on transparency so that customers in Switzerland know exactly who they are buying from. Our company operates in compliance with European standards for online commerce, including consumer protection, correct product information, and data security.
Company name: AB Global Commerce
Company number: 98723731
VAT ID: NL005348855B23
Company address: Wakerdijk 10, 1446BR, Purmerend, North-Holland, Netherlands
Email: info@norelle-modehaus.com
Phone: +31 610 487 152
Section 2: Who May Use the Website
By using our website and placing an order, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian. You also confirm that all information provided when placing an order is accurate and complete. Our products and services are exclusively intended for customers within Switzerland, as we currently do not offer international shipping.
Section 3: Agreement to the Terms
By using our website, creating an account, browsing products, or placing an order, you agree to these General Terms and Conditions. This agreement constitutes a binding agreement between you and Norelle Modehaus.
Section 4: Changes to the Terms
We reserve the right to update or modify these General Terms and Conditions at any time to reflect legal changes, improvements to our services, or new business practices. The updated version will always be published on this page.
Section 5: Use of the Website
You undertake to use the website responsibly and lawfully. It is prohibited to disrupt the website, attempt unauthorized access to protected areas, upload malicious software, or use automated bots.
Section 6: Product Information
We strive to keep the descriptions of our women's clothing, images, specifications, and sizing information accurate and up-to-date. Nevertheless, slight differences in color or presentation may occur due to screen settings or production batches.
Section 7: Prices and Currency
All prices on our website are stated in Swiss Francs (CHF). Prices may be updated due to promotions, cost changes, or adjustments to offers. Price changes do not affect already confirmed orders.
Section 8: Payment Terms
Payments are processed through secure and trustworthy payment providers that meet modern security and encryption standards. Norelle Modehaus does not store full credit card information.
Section 9: Order Confirmation
After placing your order, you will receive a confirmation email. This does not yet constitute final acceptance of the order. We reserve the right to reject or cancel orders in the event of payment problems, suspected fraud, or inventory errors.
Section 10: Shipping Policy
Norelle Modehaus delivers exclusively within Switzerland. The stated delivery times are estimates and may vary depending on the shipping service provider, order volume, or delivery location.
Section 11: Customer Responsibility
The customer is responsible for providing accurate and complete information when placing an order, including delivery address, email address, and telephone number.
Section 12: Returns
We offer a 30-day return policy from the delivery date. The dresses must be returned unworn, unwashed, undamaged, and with all original tags.
Section 13: Refunds
After receiving and inspecting the returned dress, we will process the refund within 10 business days, provided all return conditions are met.
Section 14: Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery and send photos along with your order number.
Section 15: Exchanges
We currently do not offer direct exchanges. If you would like a different size or model, we ask that you return the original product and place a new order.
Section 16: Customer Accounts
Customers can create an account to place orders more quickly and manage their order history more easily. You are responsible for the confidentiality of your access data.
Section 17: Intellectual Property
All content on this website, including text, images, designs, and brand elements, is the property of Norelle Modehaus or is used with appropriate permission.
Section 18: Data Protection
Your personal data will be processed in accordance with our Privacy Policy. We comply with all applicable GDPR regulations.
Section 19: Limitation of Liability
To the extent permitted by law, Norelle Modehaus is not liable for damages that are beyond our control, including delivery delays or technical disruptions.
Section 20: Fraud Prevention
We use security and fraud detection systems to protect our customers and our company. Suspicious orders may be investigated or cancelled.
Section 21: Applicable Law and Disputes
These General Terms and Conditions are governed by Swiss law and applicable European regulations. Disputes will be handled in accordance with the relevant legal provisions.